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MALLERY HALL POLICIESIntroduction This web site ("Web Site") is operated by Mallery Hall LLC. This privacy policy only covers information collected at this Web Site, and does not cover any information collected offline by Mallery Hall LLC (unless specifically stated). SecurityPersonal information provided on the Web Site and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area. You may purchase online merchandise by calling toll-free 1-877-205-0381 – M-F 9-5pm est. We are committed to handling your personal information with high standards of information security. We take appropriate physical electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. Our website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service center also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. Privacy PolicyTo help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used. As we continue to develop our Web site and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This Privacy Policy was last updated on August 15, 2007. The Information We CollectGenerally, you may browse the Web Site without providing any personally identifiable information. However, we may ask you to provide personally identifiable information at various times and places on this Web Site. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of this Web Site or participate in all of its features. We receive and store any personally identifiable information you enter on the Web Site. For example, we may collect the following personally identifiable information: your name, address, telephone number, driver's license number, birth date, and e-mail address. If you use a credit or debit card or pay by check, we will also include your account number. When you register with us as an online customer, we may ask for additional information, such as your favorite designers. If you use one of our services, or participate in one of our promotions or sweepstakes, we may ask for additional information, such as your age, interests or product preferences. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this Web Site, our web server automatically collect anonymous information such as log data and IP addresses. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions. How We Use the Information We CollectWe use the information we collect for various purposes, including:
Service providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis;(d) provide fraud prevention; and (e) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements. Other companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you. Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our Web Site, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this Web Site or the public. Your Choices Regarding Use of the Information We CollectWe provide you with a number of choices regarding our handling of your nonpublic personally identifiable information. Direct Mail or Telephone Marketing: If you shop at Mallery Hall .com and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please either:
If you choose to write to us, please include your name, address and credit card account number (if you have one), and state one of the following:
Because customer lists often are prepared well in advance of an offering (sometimes few months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request. Please note that we do not offer an opt out from sharing nonpublic personally identifiable information about you among Mallery Hall entities or affiliates. Your California Privacy RightsUnder California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Mallery Hall Customer Relations, at 4132 Atlanta Hwy suite 110, Loganville, Ga. 30052. Please allow 30 days for a response. Cookies and How We Use ThemA "cookie" is a small data file stored by your Web browser on your computer's hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. That customer information is stored on our secured database. We use cookies to keep track of what you have in your shopping cart and to remember you when you return to the Web Site as well as to identify the pages you click on during your visit to our site and the name of the Web site you visited immediately before clicking to Mallery Hall.com. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our Web Site will not operate correctly if you disable cookies. We may contract with third parties who may use cookies and collect information on our behalf or provide services such as credit card processing, shipping, promotional services or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners. However, we respect your right to choose whether to be included in such services. If you would like to opt out of these services, please click here. Children's PrivacyProtecting children's privacy is important to us. Our Web Site is a general audience site. We do not collect or maintain information from those we actually know are under 13, and no part of our Web Site is targeted to attract anyone under 13. We also do not send email correspondence to anyone who tells us that they are under the age of 13 without their parent's consent. Our online sweepstakes are restricted to entrants who are at least 18 years old. Children under the age of 13 should always ask their parents or guardians for permission before providing any personal information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web. Links to Other SitesWhile visiting Mallery Hall.com. you may link to Web sites operated by our business partners or other third parties. This does not mean that we endorse these Web sites. We do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities. In addition, our privacy practices may differ from those of these other sites. If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Mallery Hall privacy policy. Make sure you understand any Web site's privacy policies before providing personal information. Online Account RegistrationTo make online shopping faster and easier, you may register with Mallery Hall.com. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer. E-mailsYou will receive promotional e-mails from us only if you have asked to receive them. If you do not want to receive email from Mallery Hall you can click on the unsubscribe link and hit send at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request. AcceptanceBy using this Web Site, you accept the policies set forth in this Privacy Policy. A General Statement About Our ProductsThe majority of our products are designed and manufactured as antique reproductions and are made of solid wood constructions. Using traditional construction techniques, including pegged mortise and tendon joints, dovetailing, parquetry and hand carving. We offer a more high quality furniture at affordable prices. Each piece is carefully finished to create the patina of fine antiques with fittings appropriate to its style and period. Primary wood species include Mahogany, Oak, Pine, Teak, Alder, Rubberwood, and Birch. Some of our finishes maintain a certain distressed and antiquated look. As such, slight variations in dimension or finish can be expected. Solid wood furniture is affected by humidity and atmospheric pressures, so it continually responds to its environment. Some splitting, cracking, warping, or other movement of wood components may occur. Our Authentic Leather furniture is a natural product. There may be slight color variations, branding, etc. All of these factors are non-structural and are part of achieving the authentic nature and emotional appeal of these products. Leather furniture needs to be kept out of direct sunlight and away from heating vents to retain its beauty. Direct sunlight and the heat will break down the natural oils in the leather, making it more likely to crack. To last long and look good your furniture will require regular care and cleaning. Any Questions? We'll be happy to provide additional information or answer any questions.
Macintosh users must have Internet Explorer version 5.0 or greater to place an order at Mallery Hall.com. Earlier versions of Internet Explorer prevent Mac users from viewing secure pages in the checkout process. Mallery Hall.com cannot remedy this situation without compromising the high level of security we provide for online transactions. To download the latest version of Internet Explorer at no charge, click here. span class="hdr">Protecting Your InformationAs part of our ongoing commitment to ensure that your shopping experience with MalleryHall.com is protected, Horchow.com will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law. Sales TaxSales tax is automatically applied to your MalleryHall.com order in accordance with individual state regulations if your shipping address is in GA. Sales tax is automatically applied to D&P charges in accordance with individual state regulations if your shipping address is in GA. Advisory on large ordersTo provide the best possible service to all our customers, we reserve the right to limit order quantities. To place a large order for corporate giving, please call 1-877-205-0381. Order StatusOrders are placed immediately, once your payment is received and cleared. Item(s) may be in stock when you initially request the merchandise. However, depending on the payment method you choose or per your request to delay the processing of that payment, item(s) cannot be guaranteed to still be in stock. Item(s) not in stock once payment is secured will be placed on backorder and customer will be notified when merchandise is in stock and ready for shipment. Any discontinued item(s) will be automatically refunded. Please see policies regarding backorders and custom or special orders. Shipping & Handling PoliciesShipping and delivery days are Monday - Friday with the exception of applicable holidays. We receive great shipping rates and we try to pass these savings on to you with most items shipping free to your home or special offers are given on shipping!!! Shipping Sur-charges will apply to Northern and Northwestern states. Insurance is included to replace any damaged pieces that have proper documentation. Please notify us before sending payment for stock questions and with your zip-code to receive accurate freight quotes. Please note that is you are ordering three or more pieces that carry a freight surcharge we can make an allowance to reduce the freight surcharge as long as all pieces are going to the same destination. Currently we ship only to locations in the Continental United States. For shipping outside the US, please inquire. International rates apply. Your purchased items are insured and on our freight van-lines for delivery. You will receive an Advanced Shipment Notification once your items ship. Please wait a few days for the system to update before calling customer service. You will be contacted by the delivery provider for delivery appointment. You can also call 1-877-205-0381 to speak with someone regarding appropriate day for delivery. Mallery Hall LLC will not be held responsible for storage or redelivery fees if you refuse your item for any reason. We require payment of all such fees before items can be redelivered. Mallery Hall LLC and its affiliates are not liable for any furniture damages when customer uses their own contracted Freight Carrier. All items are inspected prior to leaving manufacturers and are in excellent and new condition. It is customer’s responsibility to track freight, insure condition of freight, and filing any necessary claims. Damage PolicyMALLERY HALL LLC guarantees that all furniture sold or purchased through our company, is brand new and in excellent condition. No furniture items are refurbished or used, and come in original packaging from our vendors. We take extra measures in the delivering of these goods by using furniture movers or blanket wrap companies. Mallery Hall LLC will not be liable for manufacturer defects-for shipping damages, or damages occurring during delivery. A. Manufacturer Defect B. Shipping Damage C. Damages During Home Delivery Your order is immediately placed with the manufacturer and scheduled for production. We require a written statement cancelling you order within three days from receipt of payment. If your order is not cancelled prior to shipping, you will be responsible for all round trip shipping charges. After 3 Days a 20% restocking fee will be assessed to all cancelled orders. Custom orders cannot be cancelled after they have been placed into production. If your order is cancelled prior to production, A 10% cancellation fee will apply. Our fine furniture pieces are packaged very securely to minimize the possibility of damage. Return policyWe do not accept returns on our Distressed Leather Items. We do however guarantee these will arrive in the condition as described, please be aware of this before you purchase. Undamaged and non custom furniture pieces may be returned in their original packing crate within 7 days of receipt. Shipping costs both to and from the customers requested destination, and a 20% restocking fee will apply. You must contact us for authorization prior to returning any piece. Returns will not be accepted without prior authorization. Returns are not accepted on custom items, liquidation or clearance items. Deposits for custom items are forfeited if custom items are refused or remaining balances unpaid unless orders are cancelled within 5 days of purchase. No refunds will be issued on items returned that are damaged. Any returned items that are found to be damaged upon inspection at the time of arrival will be refused & the package returned to you (the shipper) for claim processing. Large furniture items may be returned only if damaged, and damages were documented, so please be sure before you purchase that you are purchasing what you desire. Custom and Backorder PolicyAlthough we try to keep every product in stock, occasionally some items will be backordered. Custom ordered items are considered backordered due to production, for 8 – 20 weeks depending on the vendor. Sometimes delays may occur that extends the delivery time over 20 weeks. Rarely this is the case, but please be patient, as these are custom items and some of our items are manufacturered overseas. Refunds are not issued on custom pieces. We require half down on all custom orders. Once we receive notification that your items are ready, we will notify you and request final payment. No items are shipped without being paid in full. We require that the final transaction be completed and the final balance paid within 10 days of notification or storage fees will apply. Please see our return and cancellation policy for other questions on custom orders. Warranty InformationProduct warranties are provided by the manufacturer and are generally limited to defects in materials and craftsmanship. The manufacturer's warranty begins when the merchandise is delivered. MALLERY HALL LLC provides no warranties either expressed or implied, including but not limited to, implied warranties of merchantability or fitness for a particular purpose. All such warranties are expressly and specifically disclaimed. MALLERY HALL LLC shall not be responsible for any indirect, special or consequential damages. Customers that reside in "remote" or other areas not accessible by an authorized restoration center will be responsible for any trip and travel charges incurred in the warranty claim process. All available warranty for products sold on this Web site may be obtained free by sending a specific written request to:
Customer Relations |
